Privacy Policy
Last updated: January 2025
At Transcription, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transcription and captioning service.
By using Transcription, you agree to the collection and use of information in accordance with this policy.
Personal Information
When you create an account, we collect personal information such as your name, email address, and authentication credentials. This information is necessary to provide you with access to our services.
Content Data
We process videos and audio files you upload or provide URLs for. This includes the media content, generated transcriptions, captions, and translations. All content is securely stored in Azure Cloud Storage with enterprise-grade encryption.
Usage Information
We collect information about how you use our service, including processing history, API usage statistics, and feature interactions. This helps us improve our service and provide better support.
- To provide and maintain our transcription and captioning services
- To process your videos and generate accurate captions and translations
- To communicate with you about service updates, support, and promotional offers
- To monitor and analyze usage patterns to improve our service
- To detect, prevent, and address technical issues and security threats
- To comply with legal obligations and enforce our terms of service
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We use third-party services like AssemblyAI for transcription and OpenAI for caption refinement. These providers process data on our behalf under strict confidentiality agreements.
- Legal Requirements: We may disclose information if required by law or in response to valid legal requests from authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity.
We implement industry-standard security measures to protect your data, including:
- Secure HTTPS connections for all data transmission
- Enterprise-grade encryption for data stored in Azure Cloud Storage
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms to prevent unauthorized access
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
We retain your personal information and content data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You can delete your videos and captions at any time from your workspace. If you delete your account, we will remove your personal information and content within 30 days, except where retention is required by law.
You have the right to:
- Access and review your personal information
- Correct inaccurate or incomplete information
- Request deletion of your account and associated data
- Export your data in a portable format
- Opt-out of promotional communications
- Object to certain types of data processing
We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us remember your preferences, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser, but disabling cookies may affect functionality.
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically for any changes.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through our Contact page or email us at your support address.